Effective shared governance in academic libraries / by Charles Lyons, H. Austin Booth, and Scott Hollander -- LibrariesForward : strategic planning in an environment of change / by K. Megan Sheffield and M.H. Albro -- One university's approach to academic library funding : developing an appropriations model for stability / by Brian W. Keith and Laura I. Spears -- A shared collection and the advancement of a collaborative future / by Yolanda L. Cooper and Catherine L. Murray-Rust -- Form follows function : creating a new liaison service model / by Amy Harris Houk and Kathryn M. Crowe -- Using a project management methodology to reorganize technical services / by Lisa O'Hara and Les Moor -- Triage succession planning : how mass-turnover required on-the-spot mentoring / by Sian Brannon -- The archivist apprenticeship : partnering with the Knowledge River Program diversity initiative / by Maurita Baldock and Verónica Reyes-Escudero -- One incident of violence or it will never be the same / by Kathleen De Long -- A phased approach to creating updated user spaces / by Michael Crumpton -- Collaborative digital planning for archives and special collections : blue sky thinking meets digital projects framework / by Sarah Keen -- Collaborating for success / by Cecilia Tellis -- Engaging internal and external stakeholders in a comprehensive university archives program / by Sandra Varry -- The closing of a library : using Gilbert's behavior engineering model to manage innovative change / by Christina L. Wissinger, Ph.D.