Preface -- Part 1. A call to action. Flies in the buttermilk : museums, diversity, and the will to change / Lonnie G. Bunch III -- Museums, racism, and the inclusiveness chasm / Carlos Tortolero -- Museums, diversity, and social value / Johnnetta Betsch Cole -- Women's locker room talk : gender and leadership in museums / Kaywin Feldman -- Part 2. Diversity, equity, accessibility, and inclusion strategies. Twin threats : how ignorance and instrumentality create inequality and injustice / Darren Walker -- The leadership imperative : diversity, equity, accessibility, and inclusion as strategy / Laura L. Lott -- History that promotes understanding in a diverse society / Cinnamon Catlin-Legutko -- Pipeline is a verb : field notes on the Spelman College Curatorial Studies Pilot Program / Andrea Barnwell Brownlee -- Museums and ADA at 25 : progress and looking ahead / Beth Bienvenu -- Catalyzing inclusion : steps toward sustainability in museums / Natanya Khashan -- It's time to stop and ask "why?" / Lisa Sasaki -- Part 3. The necessity and power of first-person voices. Much has been taken, but all is not lost : the restorative promise of first-voice representation / Eduardo Díaz -- No longer hiding in plain sight / William Underwood Eiland -- The National Museum of the American Indian : whence the "art object"? / W. Richard West Jr. -- Part 4. Personal journeys. Disability and innovation : the universal benefits of inclusive design / Haben Girma -- Maybe this time : a personal journey toward racial equity in museums / Elaine Heumann Gurian -- Museum musings : then and now / Cecile Shellman -- Appendix A. Diversity, equity, accessibility, and inclusion definitions -- Appendix B. The Andrew W. Mellon Foundation Art Museum Staff Demographic Survey -- Appendix C. Museum board leadership report excerpt : the people -- Appendix D. Selected resources.