Intro -- Foreword -- Introduction -- 1 Visitor Experience Staff -- 2 A Whole-Museum Commitment to Service -- 3 Experience Staff as DEAI Advocates -- 4 The Experience Economy Approach, Applied in a Museum Setting -- 5 Magnetic Modeling and Dynamic Delivery The Business of Museums -- 6 Onetime Visitors to Lifelong Friends -- 7 The Curators of Experience -- 8 Post-Disaster Museum Experience -- 9 On Making the Museum Experience -- Appendix Making the Museum Experience Self-Assessment -- Index -- About the Author